Política de reembolso

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase via e-mail to : info@framecolectivo.com 
Please send your purchase back to : Frame Matters- Travessa do Calado nº 26b 1170-070 Lisboa

There are certain situations where only partial refunds are granted (if applicable)
- Book, Stencils, Games with obvious signs of use;
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
- Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at info@framecolectivo.com.

Sale items (if applicable)
Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@framecolectivo.com and send your item to: Travessa do Calado nº 26b, 1170-070 Lisboa, Portugal.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Travessa do Calado nº 26b, 1170-070 Lisboa, Portugal

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Orders are sent through the CTT Post Office. All products dispatched are carefully packaged so that no damage occurs to the products. The delivery time may vary according to the type of freight and the place of the delivery destination chosen by the customer at the purchasing time. Be aware that special dates like holidays and national celebrations may interfere with the predicted delivery day. If your delivery hasn't arrived after 15 days of the completed purchase, please contact our team through info@framecolectico.com

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.